Chat is an instant-messaging function that allows participants to ask questions, make comments and share ideas.

• How to introduce it: "Do you have concerns about this approach? We'd like to hear from you. Please put your comments in chat."

Polling is a fast, efficient survey tool that employees can use to vote or provide feedback.

• How to introduce it: "We want to know if you're satisfied with the shuttle bus service. So please answer the questions in the poll and we'll share results with you in a few minutes."

Annotation lets you mark up content by underlining or circling elements and inserting text boxes and shapes.

• How to introduce it: "This slide includes some customer service issues for our company. Underline the ones that you've had experience with, and if there are any missing, add them in a text box."

The whiteboard is a space where participants can collaborate in a brainstorming or problem-solving session.

• How to introduce it: "In a perfect world, what would our client's experience be? Let's create a picture that shows this. What would you include?"