Your employee focus group is around the corner and you’re ready: participants have been invited and the discussion guide is set. What could possibly go wrong? Despite all the planning in the world, sometimes participants can throw you off track.
As a moderator, you need to be prepared to juggle multiple responsibilities and deal with the unexpected. Here are five challenging participants you might encounter and how to handle each one without breaking a sweat:
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The rambler Here’s what you do: For example:
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The monopolizer Here’s what you do: For example:
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The baffler Here’s what you do: For example:
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The bystander Here’s what you do: For example:
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The sidetalker Here’s what you do: For example:
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