Work example for United Technologies Corporation

Client Example: 
United Technologies Corporation
Conducting focus groups

United Technologies Corporation (UTC) serves customers in the commercial aerospace, defense and building industries. After an employee engagement survey, results showed that “management communication” (a set of five questions) received some of the lowest scores of the survey. The HR team asked us to find out why, so we conducted three web-based focus groups—one with employees and two with managers—that uncovered the root causes.