When I speak with communicators about measuring the impact of their work, the biggest barrier is often other surveys:...

Here’s some terrific inspiration from a book about analyzing data: Drinking from the Fire Hose: Making Smarter Decisions...

Recently one of my LinkedIn groups had a discussion about social media, which I followed with interest— especially...

You know this already: the days when a significant number of people work in one impressive headquarters building are...

Every week I spend time with clients to brainstorm ways to improve internal communication channels. And it’s no surprise...

If you can do only one thing to improve employee communication, do this: Reduce the portion size of every communication...

You’ve just completed a really cool project: communicating a revamped Performance Management and Pay System (No more...

I recently bought a new lock for my home—one of those fancy Bluetooth (keyless) locks—and now the manufacturer wants to...

United loves data and the folks that run post-flight surveys wanted to increase participation. So, they asked customers...