Who was the best headline writer ever? I’d have to nominate Vincent Musetto, who was responsible for one of the most...

Out of all the dumb assumptions in employee communication, perhaps the most problematic is this: “If we build it (or...

Whenever I talk to communicators about town halls, one of the common challenges they mention is having to include too...

The other day, a client called me to tell me about The Town Hall That Fell Flat. My client (I’ll call him Ted) had been...