Insights Blog

Why you should be the one to fix information overload

June 21, 2016   Category: Simplify

Recently, I had three conversations with three separate employee communicators about information overload:

When bad presentations happen to good communicators

June 14, 2016   Category: Presentations

Remember the story of the shoemaker’s daughters? The shoemaker in question was so busy filling orders for his customers that he didn’t notice that his own children were barefoot.

5 ways to help leaders communicate change

June 06, 2016   Category: Leaders

Recently, I facilitated a Q&A session with a group of communicators about improving leader communication. Everyone in attendance that day was facing big change in their organization, from mergers to restructuring to new initiatives.

Why you need to get out of your office

June 02, 2016   Category: Employee engagement

Here’s an urgent message for every communicator whose organization has multiple locations with employees who do a variety of jobs: Leave your office now. Get out into the field. Go quickly.

Why the inverted pyramid is still a strong message structure

May 31, 2016   Category: Writing

As soon as I saw the “key message platform,” I knew we were in trouble. The draft was created with the best intentions—as a framework for communicating a major change program to employees at a large corporation.

Why employees need to understand how communication works

May 24, 2016   Category: Vehicles and channels

You know how sometimes you read a book and the advice stays with you, even years later?

Make your case to modernize employee communication

May 20, 2016   Category: Writing

Although it's been 65 million years since the dinosaurs became extinct, when it comes to communication, it may seem that some of them are still alive and well in your own organization. Here's one example that I hear all the time from forward-thinking employee communicators.

Democracy is messy; so is communication

May 19, 2016   Category: Employee engagement

Election day in the United States is months away, yet this has already been an historic campaign for president. 

How to do more with less

May 16, 2016   Category: Simplify

I just spent two fulfilling days with participants at the PRSA Connect 16 Employee Communications Conference. It was great spending time with so many smart and dedicated communicators.

Why you should ban press releases from internal channels

May 09, 2016   Category: Content

If I could recommend one thing to improve the value of the content you share with employees, what would I suggest? 

That's easy: Stop posting press releases on your intranet and other internal communication channels.