November 30, 2008 | 11:00 pm

While we would like to take credit for all the great ideas out there regarding employee communication, our clients deserve praise for their cr... Read more

December 2, 2008 | 4:38 pm

A client just e-mailed this question: “Are you aware of studies that show how call center employees—most of whom are under 30, female, and have only a couple of years’ experience—want to be communicated with?” Answer: Most of the employees... Read more