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January 09, 2006

Three articles you really should read

Inspiration comes from everywhere, as do smart ideas that help you communicate more effectively. As I’ve often written in this web log, I encourage communicators to look outside the narrow confines of the usual information sources (IABC, Melcrum, and those darn consultants) and seek inspiration from marketing, advertising, academia, and other disciplines.

In that spirit, here are three articles you really should read:

Most influential information source? Word of mouth.
It’s true when it comes to purchasing decisions—especially when buying electronics—according to a study by BIGresearch. http://www.bigresearch.com/news/big122005.htm

Here’s the question to ponder:Is word of mouth the most influential information source in your organization? (And if so, what are you doing to leverage it?)

Companies use online magazines to woo consumers.
My attitude is simple: Keep an eye on Procter & Gamble, probably the smartest marketer on earth. According to a recent article in USA Today, P&G has invested heavily in “online magazines,” informational websites that help customers solve problems and only subtly promote products. http://www.usatoday.com/tech/news/2006-01-02-online-mags-target_x.htm

“Since its launch about five years ago, P&G’s homemadesimple.com site has grown from 300,000 subscribers for its free monthly e-mail newsletter to a projected 10 million in 2006. It’s among seven sites . . .that combine information aimed at the target markets for its varied consumer products,” says the article.

Here’s the question: Does your intranet site help your employees meet their needs? (If not, how could you make simple changes to make your web site more relevant and useful.)

The 10-second e-mail
Long e-mails just don’t cut it, according to a study by Marketing Sherpa, because recipients spend 10 to 20 seconds at most reading a typical e-mail message or newsletter. And being attractive doesn’t increase the amount of time people spend, but designing for the screen has a big impact on how people view an e-mail. http://www.marketingsherpa.com/sample.cfm?contentID=3146

Here’s the question: Can employees get the meaning from your e-mails in just the few seconds they spend reading them? (If not, how can you make your e-mails more concise and direct?)

Posted by Alison Davis at January 9, 2006 09:31 AM